An Unexpected End to my Day
A long-time customer came in with coolant leaking from her vehicle. Her vehicle contained her work items along with three grandchildren. Sitting at our shop was not on her agenda for the day. Jeff had one of the technicians check out the vehicle and it was determined that it wasn’t drivable. The customer had someone that could arrange to pick her up but they didn’t know if there would be enough room for all three kids, with one in a car seat, to be taken home in one trip. I had been putting plants in the planters outside of the office door, one of my favorite jobs every spring. One of the young ladies came out and chatted with me while I planted the flowers and our technicians inspected her grandmother’s vehicle. We talked about basketball, summer vacation and her two sisters. Most days my job requires paperwork, phone calls, speaking with customers, social media and probably more paperwork. Customer service is the focus for all of us here. Making people’s vehicle repair visits as easy as possible is always our goal. One of the bonuses of working in a small family-owned business is the ability to adjust to the circumstances. On this day, the end of my day consisted of sitting in our waiting area eating ice cream with two fun, polite, young ladies while they created some beautiful art work. Their ‘Nana’ returned to pick them up but I appreciated the chance to spend some time with them. At the end of their visit, they gave us a drawing and gave Cameron a pretty heart shaped cut out. It was an unexpected perfect ending to the day.